Abstract Body

Background and purpose: The spread of the disease during the pandemic damaged the economic resources of countries as well as deteriorating the health of communities. Many sectors played a role in the management of the pandemic, but the most significant was played by the health sector, by providing preparedness and appropriate response. Since the outbreak of the COVID-19 pandemic, meeting the health needs of the affected individuals, families, and communities was the top priority. After the increased number of COVID-19 positive patients, a plateau-phase and a decrease in the numbers are expected, followed by a second-phase which could lead to an increased health system workload. The importance of training well-educated and qualified healthcare professionals (HPs) was reconsidered again. The rapid spread of the epidemic revealed the limitations of traditional method education. Massive online courses (MOOCs) were offered as a solution to keep the information up-to-date and accessible. The aim of our study is to evaluate the perceptions and experiences of healthcare professionals on strengthening the health system during the COVID-19 pandemic.

Methods: In this descriptive cross-sectional study, an online survey is applying to HPs between February-May 2021. A sample size of at least 30 HPs from each country (it is aimed to be done in 7 countries) is envisaged, reaching our goal of 210 HPs. Due to international participation, the survey will be conducted in English. Ethical approval has been obtained from the Ethics Committee of IUE. Participation is based on volunteerism.

Results: This is an ongoing study. Results will be presented at the congress.

Abstract Body

Family physicians (FPs) follow-up their COVID-19 PCR + patients and the ones who contacted these patients to control the disease. Phone calls are still the most frequent tool to reach this aim.

Our case was 25-year-old male patient who was tried to be contacted after being added to the monitoring list because he had PCR + in April. Not the first day but the second day, his mother answered the recurrent calls. She stated that her son was staying with her. On the 3rd day, she called on the patient's phone and stated that her son was addicted to a substance, the isolation forced him too much, they took his phone so that his son would not provide substance and wanted to escape from the house. Conversations with the family continued for the support they can provide to the patient and for the follow-up of his illness. When communication was established with the patient again, starting from his acute complaints, additional complaints were questioned. In the subsequent daily evaluation interviews, the patient himself stated that he was addicted to substances and didn't want to share what he used. The presence and severity of withdrawal symptoms were discussed, and if there were an increase and difficulty coping, he was asked to continue communication. After covid treatment and a 14-day follow-up period, it was recommended to make an appointment with AMATEM.

Long-term communication in family medicine increases the trust relationship between the patient and the physician. The management of chronics diseases, mental health problems are in need of consideration even COVID-19 times.

Abstract Body

During the Covid 19 pandemic, Workload has increased for healthcare professionals day by day. The WHO has defined the characteristics of working environments that facilitate the arise of mobbing. Especially problems and conflicts which are not concluded with appropriate problem-solving skills are seen as factors that increase mobbing. Younger people, singles, and women are more exposed to mobbing in terms of self-expression, social relations, and communication. In addition, there is a negative relationship between mobbing and seniority, title, organizational justice, trust, commitment, and job satisfaction. Causes of organizational mobbing are nepotism, poor leadership, lack of solidarity and communication.

Aim and learning objectives: To recognize the types of mobbing, to learn to stand against mobbing. To increase awareness about mobbing.

We expect all participants to be confident in their ability to handle the situation in various role-play interviews after the presentation.

Methods and timetable:

5min - A brief presentation from our team

15min- Explanation of the basis of the mobbing

40min- It will be given with examples with different scenarios describing specific cultural situations, mobbing types, possible consequences, what can be done against mobbing, how to prevent it. The cases based discussions have planned: 1) Colleagues 2) Peer bullying 3) Boss-worker 4) Patient-physician.

After each case, the most important points will be specified (do's and don'ts) during the interview with right/wrong questions to summarize.

15min- Take Home Messages

At the end of the workshop, the participants learn the types of mobbing, be aware of the possible consequences, and what can be done to prevent mobbing.