Heather L. Rogers (Spain)
Biocruces Bizkaia Health Research Institute
Psychology and Health Research Group
Heather L. Rogers, PhD, MPH is an Ikerbasque Research Fellow at Biocruces Bizkaia Health Research Institute (Basque Country, Spain). She is Director of the Psychosocial Factors and Chronic Disease research line within the Psychology and Health group. She has been appointed by the Director-General for Health and Food Safety (DG-SANTE) of the European Commission as a member of the Expert Panel on Effective Ways of Investing in Health. Her recent research focuses on implementation of good practices in health promotion. She is PI of a regionally and nationally funded qualitative research study evaluating implementation strategies to integrate health promotion into routine clinical practice in local healthcare centers in the Bilbao metropolitan area. She was a collaborating partner in the CHRODIS PLUS Joint Action (Implementing Good Practices for Chronic Diseases) as an active member of Work Package 5 on Health Promotion and Disease Prevention. Implementation of person-centred care is one of her current interests, and she was actively involved in COST Action 15222 “European Network for cost containment and improved quality of health care”. As part of the Communication & Health Group of The Basque Association of Family and Community Medicine Professionals (Osatzen), she conducts communication skills training for health professionals.

Moderator of 1 Session

 Conference Calendar
WORKSHOP

PERSON-CENTRED CARE IN PRACTICE: WHAT SKILLS ARE NEEDED? HOW CAN THEY BE INCORPORATED INTO ROUTINE CONSULTATIONS? (ID 61)

Session Type
WORKSHOP
Date
10.07.2021, Saturday
Session Time
12:30 PM - 02:00 PM
Room
Hall 4
Chair(s)
Session Icon
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Presenter of 1 Presentation

 Conference Calendar

PERSON-CENTRED CARE IN PRACTICE: WHAT SKILLS ARE NEEDED? HOW CAN THEY BE INCORPORATED INTO ROUTINE CONSULTATIONS?

Session Name
0590 - PERSON-CENTRED CARE IN PRACTICE: WHAT SKILLS ARE NEEDED? HOW CAN THEY BE INCORPORATED INTO ROUTINE CONSULTATIONS? (ID 61)
Date
10.07.2021, Saturday
Session Time
12:30 PM - 02:00 PM
Room
Hall 4
Presenter
Lecture Time
12:30 PM - 02:00 PM
Session Icon
Pure Live, Pre-Registration

Abstract

Abstract Body

Background: Person-centred care (PCC) can be defined as “health care that respects and is sensitive to the needs, values, and preferences of the individual and ensures that the patient’s values guide clinical decision-making”. Despite the scientific evidence for its benefits, integration of PCC into routine clinical interactions is challenging.

Aim and learning objectives: To improve PCC knowledge and skills and increase PCC capacities in everyday consultations.

Methods and timetable: The workshop is broken into 6 segments of 15 minutes using Slido for participant responses and PowerPoint or White Board technology to group them and summarize. (1) Participants receive an introduction to PCC and its impact with video examples. (2) Participants brainstorm key competencies required for PCC in practice. A short physician-patient consultation video plays and participants add missing competencies. Competencies are grouped. (3) Another video is played and participants offer recommendations regarding how implementation of PCC could be improved in the interaction, being as specific as possible (e.g., words, non-verbals, etc.). (4) Participants volunteer barriers to PCC implementation in routine practice. Barriers are organized according to the Consolidated Framework for Implementation Research – Intervention Itself (PCC capacities), Outer Setting (culture, health system), Inner Setting (health center), Individual Characteristics (personality, self-efficacy), Implementation Strategies (champions, feedback). (5) Participants brainstorm potential strategies addressing these barriers and existing PCC facilitators. (6) Participants share personal goals to improve PCC in their consultations.

(Proposed) Results/Conclusions: Participants leave with a better understanding of PCC in practice, enhanced PCC competencies, and specific strategies to improve routine PCC implementation.

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