Welcome to the WSAVA/FECAVA Interactive Program
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Icons Legend: Live Session 
Recorded Presentations with Live Q&A 
On Demand 
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PSAVA sessions
Session Type
PSAVA sessions
Chair(s)
Room
Hall 08
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Introduction
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
15:15 - 15:17
Presenter
The opportunity behind the obstacle: dealing with anger and complaints.
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
15:17 - 15:39
Presenter
We see the world through different lenses: Communicating Types
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
15:39 - 16:01
Presenter
How to say NO with a smile: Stop saying Yes when you want to say NO.
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
16:01 - 16:23
Presenter
How to manage tough conversations: the 6 step method to get better results and build healthier relationship
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
16:23 - 16:45
Presenter
Live Q&A
Session Name
Session Type
PSAVA sessions
Date
24.03.2021, Wednesday
Session Time
15:15 - 17:00
Room
Hall 08
Lecture Time
16:45 - 17:00