Helen is Associate Professor of Primary Care Research and Digital Health lead at the Unit of Academic Primary Care, Warwick Medical School. Helen’s expertise is in use of digital routes of access to general practice, and alternatives to the face-to-face consultation, such as email and video. She is a member of the NHS England Primary Care Digital Transformation Advisory Board and advises professional bodies and NHS organisations in the evidence based use of digital consultations in general practice. Helen leads studies that focus on how digital technologies impact on patients and healthcare professionals in general practice settings. Helen is a health services researcher with a PhD in Primary care research, and a background in public health and anthropology. She is an experienced mixed methods researcher who has particular expertise in qualitative methodology and review methodology.