Abstract Body

1. Background

General practice has changed radically in response to the Covid-19 pandemic, with an accelerated move from traditional face-to-face consultations to more remote models of working enabled by digital technology. This has implications for the delivery of personalised care for people, professionals and healthcare systems.

2. Aim and learning objectives

Aim

To identify the key safeguards needed to ensure a future for personalised care in general practice in light of the impact of remote models of working

Learning objectives

To recognise the importance of personalised care for people, professionals and the wider healthcare system

To evaluate the impact of different remote communication technologies on personalised care

To develop a shared understanding of the key safeguards needed to ensure a personalised future for general practice

3. Methods and timetable

An introduction to the benefits of personalised care using a talking head format to include patient voices-10 mins

Short presentations of current evidence on the implementation and impact of different remote communication technologies using case studies from the UK and Denmark-30 mins

Break out groups between both presentations to discuss the opportunities and challenges posed for general practice, with the chance to share good practice and develop common solutions-40 mins

Large group plenary to pull together themes and recommendations-10 mins

4. (Proposed) Results/Conclusions

A shared understanding of the opportunities and challenges that remote ways of working pose for personalised care

Recommendations for key safeguards needed to ensure a personalised future for general practice