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COMBINED STRATEGY FOR INCREASING INCIDENT REPORTS - DIDACTIC LECTURES AND IMMEDIATE FEEDBACK OF ROOT CAUSE ANALYSIS IN PICU

Abstract

Background

Physicians report less incidents than nurses. Factors that hinder physicians from reporting incidents are known as fear of punitive action, legal ramifications, belief that only bad doctors make mistakes. However, even low level incidents are rich sources of learning. How can we raise awareness for patient safety with creating non-punitive culture and increase reports from physicians?

Objectives

To create non-punitive culture and increase the number of incident reports from physicians, we conducted single-center prospective interventional study in our ten-bed PICU.

Methods

The monthly number of incident reports by physicians from January to December 2018 were compared pre- and post-intervention periods using independent two-tailed t-test. The intervention was consisted of two parts, starting in July 2018. One of the interventions was the series of didactic lectures for raising awareness of importance of non-punitive patient safety culture, the other was immediate feedback of solutions derived from regular team-based root cause analysis to the staffs.

Results

The number of incident reports was significantly increased in the period of post-intervention compared with pre-intervention (P<0.001).

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Conclusion

Combined strategy consisted of educational lectures to raise awareness of importance of non-punitive patient safety culture and immediate feedback of solutions derived from root cause analysis of reported incidents had significant impact on increasing incident reports from physicians in our PICU. Educational lectures might provide basic understanding of non-punitive culture and how incident reporting system benefit both patients and healthcare providers. Immediate feedback of root cause analysis might provide specific solutions that motivate them to report more incidents as rich sources of learning.

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