Presenter of 1 Presentation
FOUNDATIONAL USER EXPERIENCE NEEDS FOR NEWLY-DIAGNOSED PEOPLE WITH T2 DIABETES
Abstract
Background and Aims
Initiating onto an injectable diabetes treatment can be met with resistance, concerns, and misconceptions by end users (2009, Rubin et al., 2014, Brod et al.). Without addressing these issues, patients may reject or discontinue their treatment (Atvur, 2021).
Methods
We performed thematic analysis of qualitative and quantitative research regarding the lived experiences of people on injectable therapies for T2 diabetes. We synthesized findings relating to end user concerns, desires, and expectations in order to form a list of “jobs-to-be-done” for a successful solution (2016, Chistensen et al.)
Results
This analysis uncovered >70 jobs-to-be-done, constraints, and outcome expectations people initiating on injectable therapy may experience. These findings were organized into 5 UX criteria which can be used for improving system design decisions for T2 treatment solutions.
Conclusions
The resulting 5 UX criteria can be used to inform foundational design and systems development activities towards a more user-centred T2 treatment solution.