Abstract Body

Background and purpose.

The training unit in the Girona Primary Care area of ​​the Catalan Institute of Health comprises 26 Primary Care teams with approximately 2000 professionals (Nursing, family physicians and health administrative staff are the most numerous professional groups) . In recent years, training in non-technical relational skills such as empathy, resilience and adaptation to change have been present. The COVID pandemic causes psychological distress to professionals. The aim of the communication is to explain the transition to a synchronous model (maintenance of social distance) carried out in order to provide tools to emotional management professionals in a pandemic situation.

Methods

Description of the training proposals (virtual, synchronous or blended) and the participation of professionals initiated in COVID situation regarding emotional management, Mindfulness and compassion, active listening, stress management, mourning management, telephone communication, adaptation to change

Results

16 synchronic formations by platforms like Zoom, Jitsi, Google Meet, Teams and 7 virtual formations. 983 registrations (619 virtual training registrations, 368 synchronous training registrations)

Participated: 149 nurse, 96 family physicians , 518 health administrative staff, 120 other categories.

Conclusions

1.Softskills can be trained in a non-face-to-face format when social distance of the participants must be present due to epidemiological reasons.

2.The predominant use of non-face-to-face formats, causing reluctance to participate in these formative activities.

3.The feedback from the trainings was positive in order to recommend them to the companys

4.Family Physicians inscriptions was lower in percentage than the participation of other categories such as nursing or health administrative professionals