Abstract Body

Background and purpose: COVID-19 pandemic has had a great impact and has changed the way of working, especially in primary care, where telephone assistance has been used in the management of mild-moderate patients who did not require admission. The objective of our study was to know the usefulness of the telephone assistance during the covid-19 pandemic period.

Methods: Descriptive study of patients monitored by telephone for COVID-19 at the CAP of Canet de Mar from 03/16/20 to 05/29/20. An anonymous Excel database was created, collecting data of sociodemographic characteristics, COVID symptoms, COVID tests results, and clinical evolution. For the data analysis, the R student program was used. For the descriptive analysis of the qualitative variables, the frequency and the percentage are shown, for the quantitative variables the mean and standard deviation are shown if the variable has a normal distribution or the median and the interquartile range otherwise.

Results: We included 416 patients, 1141 phone calls made, women (56%), mean age 45.31 (interquartile range between 36 and 56). Men had a higher average age. Diagnosis more observed was “Covid case”(31%) and “Covid contact”(31%). Most of avaluation was telematic, only 1% hospitalizated and exitus was 1%. Hospitalization was greater in men and in advanced age. Mortality was higher in women.

Conclusions: Telephone assistance during the pandemic is useful for the control of mild to moderate patients.