Recorded sessions on demand will be available 24 hours after the session ends

Abstract Body

Quality Improvement (QI) is traditionally driven by a combination of governance, financial and patient experience metrics. It is carried out within a variety of frameworks often borrowed from other industries such as Lean and Six Sigma. QI training to acquire the knowledge and skills associated with designing a project plan and identifying measurable outcomes is increasingly credible and available but this really is only the start.
The real power and potential of QI lies in its ability to engage staff and families in meaningful, community driven change for the better. Safety-II, Learning from Excellence and Implementation Science all contribute to this vision and will be discussed in the session. It is only when we embrace the complexity of our working environments – designing for ease of use by talking to those doing the work, and reframe problems as aspirations – by asking ‘what does good look like?’ and ‘how can we have more of that?’ that we can free ourselves of an exclusively problem focused narrative and hope to generate lasting and meaningful improvement.
QI without an understanding of complexity, positivity and agency is not sustainable. The real question is how we inspire best, evidence based practice to provide the kind of high quality care that fosters job satisfaction and engagement in work which in turn is known to improve patient safety and outcomes.